Frequently Asked Questions

Intense Pulsed Light (IPL) is a new innovative hair removal treatment, clinically proven to treat hair on all areas of the body.

The laser light energy is absorbed by the melanin in the hair, which then turns to heat and destroys the hair cells
One of the many advantages of IPL handsets over other types of laser is that it is practically pain-free. Some might describe it as a slightly hot sensation, however, our handsets are less painful than other lasers because of our special cooling technology
The majority of people start to see a reduction in hair after three treatments using our handset, with complete results after 9-12 treatments. However, this can vary from person to person
We recommend that you:

- Use it once a week for the first 8 weeks, then
- Use it once a month for 2 months or until satisfied

If you would like to maintain hairless, smooth skin, we recommend treatments once every 2 to 3 months, or as needed
Our handsets have a use-life of over 999,999 flashes, which will last well over 30 years if used as directed
Yes, we recommend shaving the areas you wish to have treated before using the handset
Between treatments you should only shave when required.

We recommend never waxing, plucking, or epilating as these hair removal methods removes the entire root, which is what absorbs the handset's light during the treatment
No, unlike laser-clinics, our handset is a once-off purchase. There is no need for replacements or refills
Our handset is suitable for all but the darkest skin tones. With the darkest skin tones, the IPL laser light absorption by skin surrounding the problem area increases, making treatments less effective and increasing risk of injury.

Please see our skin tone safety chart below to see whether or not the handset is suitable for you
Yes, our handset works on both dark and light/white hair colors, if your hair is lighter you may just need a couple of more sessions more to achieve the same results as someone who is brunette for example
Cleaning of the handset is advised after each use. You can use an alcohol wipe or any antibacterial product to clean down the handset and the light window after treatment.

Make sure your handset is powered off and not plugged in before doing so.

You should store the handset in a cool, dry place after use (once the handset is completely dry)
Yes, this is completely normal.

As the light flashes are heating the hair, you may smell a slight burning - this just means there may be some hairs that have not been shaved.

Please ensure that you have prepped the skin correctly, and that the skin is completely shaved before starting your session
Yes! There have been a number of studies around the world which prove its safety and effectiveness. As a result, it has become a very popular and cost-effective method of removing unwanted hair
Side effects are rare when using the handset as recommended. Some people experience redness and swelling when they use the handset, but this only lasts a short time and subsides quickly after treatment
This IPL device is ideal for full body hair removal, including the face and brazilian. Just be sure to not get too close to your eyes
Even though we do include a pair of eye protection shades in all our IPL orders, it is not required to wear eye protection while using our handset.

That being said you should never try and look directly into the light as it flashes
Although there is no evidence about negative effects of IPL on pregnant or breastfeeding women in the scientific literature, we still ask you not to use our handset if you are pregnant or breastfeeding, just in case
Do not IPL over dark freckles or moles. Light freckles are okay.
No, you should not IPL over tattoos. Going around the tattoos is okay.
We recommend waiting two weeks if you have been tanning before using it.

Please wait at least 48 hours after using the handset before tanning.

Artificial tan should also not be on your skin while using the handset.
Yes, we have a 12-month warranty and 90 day money-back guarantee on our handsets.
Our handsets come with a 12V power supply.

You can share the handset with another person, but doing so could decrease the lifetime of the device. Always thoroughly clean the handset after each use
Do not use the IPL Handset in or around water.

Do not use the IPL Handset near the eyes (use from the upper lip down).

Do not use the IPL Handset if you are under the age of 16.

Do not use the IPL Handset if you are menstruating, pregnant or lactating.

You should not IPL over very dark freckles or moles, however light freckles are fine.

Do not use the IPL Handset over tattoos.

Do not use the IPL Handset on broken or burnt skin.

Do not use the IPL Handset over the same area more than 3 times in a single session.

Never aim the the IPL Handset light window at or near your eyes.
Pregnant and nursing mothers.

People with eczema, psoriasis, lesions, open wounds or active infections (e.g., cold sores) in the intended treatment area should wait for the area to completely heal before using the handset.

People with a history of keloid scar formation.

People taking medication which make the skin more sensitive to light, including non-steroidal anti-inflammatory agents (N-SAIDs, e.g., aspirin, ibuprofen, acetaminophen), tetracyclines, phenothiazines, thiazide, diuretics, sulfonylureas, sulfonamides, DTIC, fluorouracil, vinblastine, griseofulvin, Alpha-Hydroxy Acids (AHAs), Beta-Hydroxy Acids (BHAs), Retin-A, Accutane (isotretinoin) and/or topical retinoids.

People with abnormal skin conditions caused by diabetes or other systemic or metabolic diseases.

People who are currently using or have recently used Alpha-Hydroxy Acids (AHAs), Beta-Hydroxy Acids (BHAs), Retin-A,topical retinoids or azelaic acid.

People who have used Accutane (isotretinoin) in the past 6 months.

People who have used steroids in the last three months.

People with a history of herpes outbreaks (unless a physician has administered a preventative treatment).

People with epilepsy.

People with active implants, e.g., a pacemaker, incontinence device, insulin pump, etc.

People with a photosensitivity-related disease, e.g., porphyria, polymorphic light eruption, solar urticaria, lupus, etc.

People with a history of skin cancer or areas of potential skin malignancies.

People who have received radiation therapy or chemotherapy within the last 3 months.
We recommend that you:

- Use it once a week for the first 8 weeks, then
- Use it once a month for 2 months or until satisfied

If you would like to maintain hairless, smooth skin, we recommend treatments once every 2 to 3 months, or as needed


Please see our refund policy for detailed information about our refund and return procedures.


Please see our shipping policy for detailed information about our shipping process.
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